Last updated: May 2026
We collect information you provide when creating an account (name, email, phone number), listing a membership (membership details, photos, verification documents), and making purchases (payment information processed by Razorpay). We also collect usage data such as pages visited and features used.
We use your information to facilitate membership transfers between buyers and sellers, process payments securely via Razorpay, send transactional notifications (purchase confirmations, transfer updates), verify seller identities and listing authenticity, and improve our platform.
We share your information only as necessary: with gym partners to confirm membership transfers (name and contact details), with Razorpay for payment processing, with admin staff to resolve disputes, and as required by Indian law. We never sell your personal data to third parties.
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords (bcrypt), and secure payment processing via Razorpay. Sensitive financial data is never stored on our servers.
Under India's Digital Personal Data Protection Act 2023, you have the right to access your personal data, correct inaccurate data, erase your data (subject to legal obligations), and withdraw consent for data processing. To exercise these rights, contact us at hello@gymelo.in.
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
We retain your account data for as long as your account is active. Transaction records are retained for 7 years as required by Indian tax laws. You may request account deletion at any time.
For privacy-related queries, contact our Privacy Officer at hello@gymelo.in or write to us at GYMELO, India.